Welcome to LetsGo2Cro.

These Terms and Conditions govern the use of this website and any consultations, guides, or products provided by LetsGo2Cro. By accessing this website or engaging with our services, you agree to these terms.

These Terms apply to all services provided by LetsGo2Cro, regardless of how contact is initiated.

If you do not agree with these Terms and Conditions, you should not use this website or our services.

By making payment for any service, consultation, package, or product, the client is deemed to have read, understood, and accepted these Terms and Conditions.

Nature of Services

LetsGo2Cro is a private consultancy providing informational and procedural guidance relating to Croatian citizenship, residency, relocation, and integration support services. LetsGo2Cro is not a law firm and does not provide legal representation. LetsGo2Cro provides general guidance relating to business setup and commercial activities based on the information provided by the client. This guidance is for informational purposes only and does not constitute professional business, tax, or financial advice.

Final decisions regarding applications, approvals, processing times, or eligibility are made solely by the relevant government authorities.

Rules, regulations, and laws may change, and individual circumstances may vary.

All services, consultations, emails, and materials provided by LetsGo2Cro are provided for the purposes of guidance only and on an “as is” and “as available” basis, without any guarantees, representations, or warranties of any kind, whether express or implied, and do not constitute legal or financial advice in any form. Clients are responsible for confirming local requirements and seeking professional advice where applicable to their specific situation.

Consultation Disclaimer

Consultation assessments and guidance are provided in good faith based on the information available at the time and on the details provided by the client, and do not guarantee any specific outcome. LetsGo2Cro relies on the accuracy and completeness of information provided and accepts no liability for any issues arising from incomplete, incorrect, or misleading information.

The information provided through consultations, guides, or communications is based on the information available at the time and on the details provided by the client.

Every individual’s circumstances are unique, and outcomes may vary depending on personal situations and decisions made by relevant government authorities.

Clients should seek appropriate professional advice where necessary for their specific circumstances.

Service Engagement

Submitting an enquiry, sending documents, requesting information, or communicating with LetsGo2Cro does not create a formal client relationship or obligation for LetsGo2Cro to provide services. A service relationship only begins once the relevant consultation, package, or service has been confirmed and payment has been received.

Client Notes and Understanding
Clients are responsible for taking their own notes during consultations and for ensuring they understand the guidance provided.

LetsGo2Cro may provide a brief summary of key points following a consultation; however, this summary is not a complete record of the consultation and should not be relied upon as such.

LetsGo2Cro is not responsible for any misunderstandings or misinterpretations of information provided during a consultation, or for any loss of information where a client has not accurately recorded, recalled or retained that information.

Clients are encouraged to seek clarification during the consultation if any information is unclear.

Client Responsibility

Clients are responsible for providing accurate, complete, and truthful information during consultations and communications.

Clients remain solely responsible for submitting their own applications and documentation to the relevant authorities, and for ensuring that all submissions are accurate and complete.

Clients are responsible for ensuring that all personal documents and supporting records required for their application remain valid, current, accurate, and compliant with the requirements of the relevant authority at the time of submission.

Many government-issued documents, including but not limited to birth certificates, registry extracts, and other official records, may have validity periods or practical acceptance periods (for example, documents may be required to be recently issued at the time of submission). These requirements may vary depending on the authority, consulate, registry office, or specific application process.

LetsGo2Cro may provide general guidance regarding document validity and common requirements; however, final responsibility for ensuring documents are valid, accurate, accepted, and submitted within the required timeframe remains solely with the client.

LetsGo2Cro shall not be responsible for additional costs, delays, re-issuance fees, corrections, expired documents, incorrect documents, rejected submissions, or any consequences arising where documents become outdated, expire, are ordered too early or too late, contain errors, are incomplete, require updating, or are not accepted by the relevant authority. This includes errors in names, dates, personal details, or registry records that require correction or re-issuance.

LetsGo2Cro shall also not be responsible for additional costs or delays arising where application circumstances change, additional family members are later included, further supporting documents become necessary, previously obtained documents approach expiry before submission, or authorities request updated, newly issued, or additional documentation during the process. Final document requirements always remain at the discretion of the relevant authority, consulate, registry office, or official.

Clients acknowledge that all final decisions are made solely by the relevant government authorities.

Clients are responsible for confirming any location specific or consulate specific requirements that may apply to their application and appointment. Requirements may vary between consulates and jurisdictions, and clients are responsible for contacting their relevant consulate or authority to verify current procedures prior to submission. Administrative and procedural requirements (including document formatting, submission methods, and appointment processes) may vary between consulates and are subject to change without notice.

Clients are responsible for reviewing and applying any guidance provided during consultations in accordance with their individual circumstances.

Clients are responsible for meeting all applicable deadlines, requirements, and obligations related to their applications.

LetsGo2Cro does not submit applications on behalf of clients and does not act as a legal representative. Where administrative assistance is provided on behalf of clients, this is done strictly as a facilitator.

LetsGo2Cro is not responsible for the actions, decisions, requirements, or conduct of any government authority, consulate, embassy, or third-party body. This includes, but is not limited to, document requirements, appointment procedures, processing times, and application outcomes.

LetsGo2Cro has no control over and cannot influence how requirements are interpreted or applied by individual consular officers or authorities.

LetsGo2Cro does not guarantee that any application or documentation will be accepted at the time of submission, as acceptance is determined solely by the relevant authority or consular officer.

LetsGo2Cro is under no obligation to provide ongoing free advice, repeated consultations, or continued support outside the scope of the service or package originally purchased. Additional work, follow-up support, or new matters may require a new consultation or separate service agreement.

Power of Attorney and Administrative Representation

Where a client provides LetsGo2Cro with a power of attorney (punomoć) or authorization to act on their behalf, LetsGo2Cro acts solely as an administrative facilitator. LetsGo2Cro does not act as a legal representative and does not provide legal advice or legal services of any kind.

All actions undertaken under a power of attorney are administrative in nature and are performed based on the information and documentation provided by the client.

LetsGo2Cro does not have control over, or influence on, the decisions, interpretations, or requirements of any authority, registry office, consulate, or government body.

LetsGo2Cro does not guarantee acceptance, approval, processing, or outcome of any request, submission, or application made on behalf of a client.

All decisions remain solely at the discretion of the relevant authority, and outcomes may vary depending on individual officers, documentation, procedures, and applicable regulations.

LetsGo2Cro shall not be liable for any refusal, delay, rejection, or requirement imposed by any registry office, authority, or official, including cases where requests to amend, correct, or update official records are not accepted.

Clients remain solely responsible for the accuracy, completeness, and legality of all information and documents provided.

Where LetsGo2Cro assists with obtaining Croatian civil records (including but not limited to birth certificates, marriage certificates, and domovnica), issuance is subject to the rules, limits, and discretion of the relevant registry office (matični ured). Registry offices commonly issue a maximum of two official copies of the same document per request or per person, depending on local administrative requirements. LetsGo2Cro cannot guarantee that additional copies beyond this limit will be issued and is not responsible where further copies are refused, restricted, or unavailable due to registry office policies or decisions.

Sourcing of Croatian civil records (including but not limited to birth certificates, marriage certificates, and domovnica) is subject to the availability, accuracy, condition, and accessibility of records held by the relevant registry offices and authorities. LetsGo2Cro does not guarantee that any record exists, can be located, can be accessed, or will be issued. LetsGo2Cro is not responsible for any inability to obtain records where they are unavailable, incomplete, inaccurate, restricted, withheld, destroyed, not digitised, or otherwise not released by the relevant authority. 

Fees charged for record sourcing services are for the time, effort, administrative work, enquiries, research, liaison, and assistance provided in attempting to obtain the requested records, and not for the successful location, retrieval, or issuance of any specific document.

Third-Party Services

LetsGo2Cro may assist in managing and coordinating services with Croatian court-certified translators where required for the client’s application process.

All translators engaged are independent third-party professionals.

Prior to proceeding, clients are provided with the translator’s quote and must confirm whether they wish to proceed. Once a client has approved a translator’s quote and work has commenced, translation services are non-refundable.

LetsGo2Cro is not responsible for any fees charged by third-party providers once services have commenced.

LetsGo2Cro facilitates communication and coordination of the process but does not control or supervise the translator’s work and does not guarantee the accuracy, completeness, or outcomes of any translations.

LetsGo2Cro shall not be liable for any errors, omissions, delays, or outcomes arising from services provided by the translator.

Delivery of Documents and Postal Services

Where LetsGo2Cro assists with sending, forwarding, or arranging delivery of documents, this is done as a convenience to the client.

All costs related to postage, courier services, tracking, or delivery of documents are solely the responsibility of the client.

All such costs are required to be paid upfront prior to dispatch or arrangement of any delivery services.

LetsGo2Cro does not control the handling, processing, or delivery of documents once they have been dispatched through postal or courier services.

LetsGo2Cro shall not be liable for any loss, delay, damage, misdelivery, or interference with documents caused by postal services, courier providers, or third parties, whether within Croatia or internationally.

This includes, but is not limited to, documents that are lost, delayed, opened, damaged, or not delivered.

Clients acknowledge that all postal and courier services operate independently and at their own risk.

Where tracking or registered delivery options are available, clients are responsible for requesting and covering any associated costs.

Documents may be subject to customs clearance procedures, international postal handling delays, or additional inspections by postal or border authorities. LetsGo2Cro is not responsible for delays, retention, additional charges, or non-delivery caused by customs processes or international shipping regulations. Any customs duties, import fees, or administrative charges imposed by authorities are the sole responsibility of the client.

Eligibility and Outcomes

Guidance provided by LetsGo2Cro regarding eligibility, potential pathways, or application processes is based on the information available and the details provided by the client at the time of consultation.

Eligibility assessments and pathway assessments are provided as guidance only and do not constitute a guarantee of outcome.

Eligibility requirements, administrative practices, policies, and the interpretation of legislation by Croatian authorities may change without notice and may vary depending on the individual circumstances of each application.

LetsGo2Cro cannot guarantee eligibility, suitability of any particular pathway, approval of applications, or outcomes of any government decision.

Final determinations regarding citizenship, residency, and all other administrative or regulatory processes are made solely by the relevant government authorities.

All citizenship, residency, and administrative decisions are made solely by the Croatian authorities. LetsGo2Cro supports clients through the application process, but final approval, refusal, or any decision remains entirely at the discretion of the Croatian government and relevant authorities.

Any estimated timeframes provided by LetsGo2Cro are indicative only and are not guarantees. Processing times depend entirely on the relevant authorities, consulates, registry offices, and third-party providers, and may change without notice.

Any examples, testimonials, case studies, success stories, or previous client experiences shared by LetsGo2Cro are provided for general informational purposes only and are intended to illustrate individual experiences. They do not constitute guarantees of eligibility, pathway suitability, approval, processing timeframes, outcomes, or results for any other person.Each application and individual circumstance is unique, and outcomes may vary depending on personal circumstances, documentation, applicable laws, and the decisions of relevant government authorities, consular officers, or registry officials.

Right to Refuse Service

LetsGo2Cro reserves the right to refuse, suspend, or discontinue services at its sole discretion where a client breaches these Terms, behaves in an inappropriate, abusive, unreasonable, or threatening manner, fails to provide required information, or where continuing to provide services is not feasible or appropriate.

Consultation Payments

All consultations must be paid in full in advance in order to secure the scheduled appointment time.

Consultations will not proceed unless payment has been received and confirmed prior to the scheduled session.

LetsGo2Cro reserves the right to cancel or reschedule consultations where payment has not been received in advance.

Consultation Cancellation & Rescheduling

Consultations may be rescheduled with reasonable notice provided in advance of the scheduled appointment. We kindly request clients provide at least 24 hours’ notice where possible.

Missed appointments or failure to attend without prior notice may result in the consultation being forfeited. Refunds will not be issued for missed appointments.

Release of Documents

LetsGo2Cro reserves the right to withhold the release, forwarding, or delivery of any documents, records, or materials until all outstanding fees have been paid in full regardless of the stage of the service.

Packages and Service Engagement

Package pricing is determined following an initial consultation, once we have assessed the client’s individual circumstances and requirements. This allows us to recommend the most appropriate service package and provide a tailored quotation based on the client’s needs.

All package pricing, quotations, and service proposals are valid for a period of 90 days from the date of issue. After this period, pricing and package terms may be subject to change. Any modifications, additions, or changes to an agreed package will require a new quotation based on the current pricing and service structure at that time.

Essential and Standard packages must be paid in full upfront to confirm and commence work.

All other service packages require a 50% upfront payment to confirm and commence work. At its sole discretion, LetsGo2Cro may require full payment upfront for any package or service.

The remaining balance, where applicable, is due in accordance with the agreed payment schedule or prior to completion of services. Completion of services refers to the completion of the agreed scope of work for the selected package or service, including consultation, preparation support, document review, administrative guidance, and any agreed related services. Completion of services is not dependent on external delays, including but not limited to document collection, postal delivery, third-party processing times, translation timelines, delivery of translated documents, consular availability, appointment scheduling, or government processing timelines.

Services are limited to consultation and preparation support only.

LetsGo2Cro reserves the right to pause or withhold further services, delivery of documents, guidance, or administrative support until any outstanding balance has been paid in full.

No work will commence until the required upfront payment has been received and confirmed.

Once a package has been confirmed and payment has been made, services are considered to have commenced and are non-refundable. This includes where work has started, resources have been allocated, or time has been reserved specifically for the client.

If you have any questions about a package before confirming, you are advised to contact LetsGo2Cro prior to payment.

Client Delays and Stalled or Inactive Matters

Where a client fails to provide required documents, information, or instructions, or does not respond to communications within 21–30 days after reasonable follow-up attempts, LetsGo2Cro reserves the right to pause, suspend, or classify the matter as stalled or inactive.

Previously paid fees remain non-refundable where work has commenced or resources have been allocated.

Reactivation of a stalled or inactive matter may require a new consultation, updated pricing, or a new service agreement.

Shop Purchases

LetsGo2Cro may offer digital or physical products through the website shop.

Payments are processed securely through Stripe. LetsGo2Cro does not collect or store credit card information.

All digital product purchases are final. Due to the nature of digital content, refunds, exchanges, or cancellations are not provided once a purchase has been completed.

Intellectual Property

All content on this website, including text, guides, branding, graphics, and materials, is the property of LetsGo2Cro unless otherwise stated.

Content may not be copied, reproduced, distributed, resold, or used for commercial purposes without prior written permission.

Purchase of digital products does not transfer ownership of any intellectual property rights.

Limitation of Liability

LetsGo2Cro provides informational and procedural guidance only. LetsGo2Cro does not provide legal advice, legal representation, financial advice, tax advice, migration advice, or government decision-making services. All information provided is general in nature and based on the information available at the time of consultation or service delivery. Clients remain solely responsible for their own decisions, submissions, and compliance with official government requirements.

Website Information

While we aim to keep the information on this website accurate and up to date, LetsGo2Cro makes no guarantees regarding the completeness or accuracy of the information provided.

Information may be updated or changed at any time without notice.

Force Majeure

LetsGo2Cro shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control. This includes, but is not limited to, technical failures, internet outages, system disruptions, illness, natural disasters, government actions, or other unforeseen circumstances.

In such cases, we will make reasonable efforts to reschedule or resolve the matter as appropriate.

Digital Content Protection

All e-guides, written materials, consultation notes, website content, branding, and related materials are the intellectual property of LetsGo2Cro.

Digital products are licensed for personal use only.

They may not be copied, reproduced, shared, resold, redistributed, or used for commercial purposes without prior written permission.

The information provided in e-guides, checklists, and other digital materials is intended for general informational purposes only and should not be considered legal advice. These materials are designed as guidance tools and may not reflect every individual circumstance or scenario. Clients remain responsible for assessing how the information applies to their specific situation.

Guides, checklists, and other materials provided in the shop are for general information only and do not guarantee outcomes.

By purchasing a digital product, you acknowledge and agree to these terms.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Croatia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Croatia.

Dispute Resolution

In the event of any dispute, the parties agree to first attempt to resolve the matter amicably through direct communication before initiating formal legal proceedings.

Changes to These Terms

LetsGo2Cro may update the Terms and Conditions from time to time. LetsGo2Cro reserves the right to update or amend these Terms and Conditions at any time. We will make reasonable efforts to ensure that the Terms remain accurate and up to date.

Continued use of the website or engagement with our services after any changes are made constitutes acceptance of those changes.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Return, Refund & Cancellation Policy and any written service agreement expressly agreed between the parties, constitute the entire agreement between LetsGo2Cro and the client and supersede any prior discussions, emails, understandings, or representations relating to the services provided.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact: info@LetsGo2Cro.com