Privacy Policy

LetsGo2Cro respects your privacy and is committed to protecting any personal information you choose to share with us. This Privacy Policy explains what information we may collect, how it is used, and how it is handled when you interact with our website or contact us for services.

By using this website and our services, you acknowledge and accept the terms of this Privacy Policy.

Website and Data Controller Information

This website and services are operated by LetsGo2Cro, a private consultancy providing guidance and support for Croatian citizenship, residency, and relocation processes. LetsGo2Cro is responsible for the processing of personal data collected through this website and associated services.

For the purposes of applicable data protection laws (including GDPR), LetsGo2Cro acts as the data controller for all personal information collected and processed.

LetsGo2Cro operates independently as a private consultancy and is not affiliated with or acting on behalf of any Croatian government authority, consulate, embassy, registry office, or official body.

Information We Collect

LetsGo2Cro only collects personal information that you voluntarily provide to us. This may include:

• Name

• Email address

• Information provided when making enquiries or booking consultations

• Information provided through contact forms or enquiries

• Information and documents shared during consultations

• Documents or information you choose to share with us in order to receive consultation or guidance services

Providing personal information or documents is entirely voluntary.

How We Use Your Information

Any information you provide is used solely for the purpose of responding to your enquiries and providing consultation or guidance services.

Your information may be used to:

• communicate with you regarding your enquiry or consultation
• respond to questions or requests
• schedule and manage appointments
• provide guidance or information related to our services
• deliver requested digital products (e-guides)
• process orders through our online shop
• maintain website security
• comply with legal obligations
• share necessary information or documents with trusted third-party providers (such as Croatian court-certified translators) strictly for the purpose of delivering requested services

Personal information and documents provided to LetsGo2Cro are treated as confidential and used only for the purpose of delivering requested services.

LetsGo2Cro does not use your personal information for advertising or marketing purposes.

Information provided to LetsGo2Cro is used for administrative support, consultation, and guidance services only and does not create a legal representative, lawyer-client, or fiduciary relationship.

We do not currently send newsletters or marketing emails. Where individuals have previously subscribed to updates, newsletters or communications, their information may still be retained, but it is not actively used for marketing or promotional messaging. Any marketing communications are only sent where legally permitted and where consent has been provided.

Legal Basis for Processing 

We process personal data based on the following legal grounds:

• Contract performance – to provide services or products you request

• Consent – where you voluntarily provide information or documents

• Legal obligation – for accounting, tax, or regulatory requirements

• Legitimate interest – to ensure website security and respond to enquiries

Where processing is based on consent, you may withdraw consent at any time by contacting us.

Sharing of Information

LetsGo2Cro does not sell, rent, or trade personal information to third parties.

Information provided by clients is used solely for communication and the provision of consultation services.

We may share your personal information with trusted third-party service providers where necessary to deliver our services, including Croatian court-certified translators. Information is shared only to the extent necessary for the completion of the requested service.

Clients remain responsible for submitting any documentation or applications to relevant authorities themselves.

Cookies and Analytics

This website uses basic cookies necessary for functionality and performance. We may also use Google Analytics or similar tools to understand general website traffic and improve website performance.

These tools may collect anonymous or aggregated technical data such as pages visited, time spent on the website, browser type, and general usage patterns. This information does not personally identify individual users.

We do not use cookies for advertising, profiling, or selling personal data.

You may disable cookies through your browser settings at any time.

International Data Transfers

Our website hosting and third-party service providers may operate outside the European Economic Area. Where personal data is transferred internationally, appropriate safeguards are implemented to protect your information in accordance with applicable laws.

This may include the use of standard contractual clauses or reliance on adequacy decisions where applicable.

Personal data may be processed or stored in jurisdictions outside Croatia and the European Economic Area depending on the service providers used (including Google and Stripe).

Shop Purchases

If you purchase products through the LetsGo2Cro online shop, payment processing is handled securely by Stripe.

LetsGo2Cro does not collect, store, or have access to credit card details. Payment information is processed directly by Stripe in order to complete the purchase.

LetsGo2Cro only receives the information necessary to confirm and fulfil the product order.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. Access to personal information is limited and information is handled with care to maintain confidentiality.

We also take reasonable steps to ensure that any third-party providers handling your data do so securely and in accordance with applicable data protection laws.

However, no method of transmission over the internet, electronic storage, or third-party processing can be guaranteed to be completely secure, and LetsGo2Cro cannot guarantee absolute security of information transmitted electronically.

Data Retention

Personal information and any documents voluntarily provided are retained for up to 12 months, unless a longer retention period is required for legal, accounting, or regulatory purposes.

After this period, the information is securely deleted.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability (where applicable)

• Withdraw consent where processing is based on consent

To exercise these rights, please contact: info@LetsGo2Cro.com

Right to Lodge a Complaint

You also have the right to lodge a complaint with your local data protection authority if you believe your personal data has been processed unlawfully.

Third-Party Services

We may use third-party providers such as Google (including Gmail and Google Analytics) and Stripe to operate our services.

These providers operate independently and process data in accordance with their own privacy policies and legal obligations. LetsGo2Cro is not responsible for the independent privacy practices of third-party providers.

Changes to This Privacy Policy

LetsGo2Cro reserves the right to update or amend this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. We will make reasonable efforts to ensure that this policy remains accurate and up to date. Continued use of this website or engagement with our services after changes are posted constitutes acceptance of those changes.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at: info@LetsGo2Cro.com