Privacy Policy

LetsGo2Cro respects your privacy and is committed to protecting any personal information you choose to share with us. This Privacy Policy explains what information we may collect, how it is used, and how it is handled when you interact with our website or contact us for services.

By using this website and our services, you acknowledge and accept the terms of this Privacy Policy.

Information We Collect

LetsGo2Cro only collects personal information that you voluntarily provide to us. This may include:

• Name

• Email address

• Information provided when making enquiries or booking consultations

• Information provided through contact forms or enquiries

• Information and documents shared during consultations

• Documents or information you choose to share with us in order to receive consultation or guidance services

Providing personal information or documents is entirely voluntary.

How We Use Your Information

Any information you provide is used solely for the purpose of responding to your enquiries and providing consultation or guidance services.

Your information may be used to:

• communicate with you regarding your enquiry or consultation
• respond to questions or requests
• schedule and manage appointments
• provide guidance or information related to our services
• deliver requested digital products (e-guides)
• process orders through our online shop
• maintain website security
• comply with legal obligations
• share necessary information or documents with trusted third-party providers (such as Croatian court-certified translators) strictly for the purpose of delivering requested services

Personal information and documents provided to LetsGo2Cro are treated as confidential and used only for the purpose of delivering requested services.

LetsGo2Cro does not use your personal information for advertising or marketing purposes.

Legal Basis for Processing 

We process personal data based on the following legal grounds:

• Contract performance – to provide services or products you request

• Consent – where you voluntarily provide information or documents

• Legal obligation – for accounting, tax, or regulatory requirements

• Legitimate interest – to ensure website security and respond to enquiries

Where processing is based on consent, you may withdraw consent at any time by contacting us.

Sharing of Information

LetsGo2Cro does not sell, rent, or trade personal information to third parties.

Information provided by clients is used solely for communication and the provision of consultation services.

We may share your personal information with trusted third-party service providers where necessary to deliver our services, including Croatian court-certified translators. Information is shared only to the extent necessary for the completion of the requested service.

Clients remain responsible for submitting any documentation or applications to relevant authorities themselves.

International Data Transfers

Our website hosting and third-party service providers may operate outside the European Economic Area. Where personal data is transferred internationally, appropriate safeguards are implemented to protect your information in accordance with applicable laws.

This may include the use of standard contractual clauses or reliance on adequacy decisions where applicable.

Shop Purchases

If you purchase products through the LetsGo2Cro online shop, payment processing is handled securely by Stripe.

LetsGo2Cro does not collect, store, or have access to credit card details. Payment information is processed directly by Stripe in order to complete the purchase.

LetsGo2Cro only receives the information necessary to confirm and fulfil the product order.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. Access to personal information is limited and information is handled with care to maintain confidentiality.

We also take reasonable steps to ensure that any third-party providers handling your data do so securely and in accordance with applicable data protection laws.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Data Retention

Personal information and any documents voluntarily provided are retained for up to 12 months, unless a longer retention period is required for legal, accounting, or regulatory purposes.

After this period, the information is securely deleted.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability (where applicable)

• Withdraw consent where processing is based on consent

To exercise these rights, please contact: info@LetsGo2Cro.com

Right to Lodge a Complaint

You also have the right to lodge a complaint with your local data protection authority if you believe your personal data has been processed unlawfully.

Cookies

This website may use basic cookies necessary for the normal functioning of the site. These cookies do not collect personal information and are not used for tracking or advertising purposes. 

You may adjust your browser settings to refuse cookies if you prefer.

Changes to This Privacy Policy

LetsGo2Cro may update this Privacy Policy from time to time. LetsGo2Cro reserves the right to update or amend this Privacy Policy at any time. We will make reasonable efforts to ensure that the policy remains accurate and up to date.

Your continued use of this website or engagement with our services after any changes are posted constitutes acceptance of those changes.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at: info@LetsGo2Cro.com